High Speed Internet in 5 Days or Less


Our first install was in July of 2015. Since then we have completed our build in Helendale and have caught up with the large backlog of installs. We are very happy to announce that the wait for install has been reduced to 5 business days or less.

Many of you receiving this email have our service, and I wanted to thank you for being a customer. We appreciate every single customer and are committed to Helendale. We will never outsource our excellent support and look for every opportunity to improve.

If you have friends and neighbors that are suffering from slow speed Internet or less than stellar customer support, tell them about us, they have a choice!

Regards,

–Wes Zuber, President, Ultimate Internet Access, Inc

Redundant Circuit added – Getting closer on Section 5

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We have added a 2nd upstream circuit that will not only increases the bandwidth capacity to the system but adds redundancy. If one circuit were to fail the other circuit would remain and keep functioning. It has been a very reliable circuit that we first installed a year and a half ago.. but that doesn’t mean it can’t fail. With the addition of this 2nd circuit Helendale has a great system.

We are getting close on Section 5. We are still pulling fiber and we will soon start splicing. I know everyone has been waiting in Section 5. We are working hard on it and really want to see this done right. We have a good construction crew and we can all count on them to give 100%.

Power has been restored

The primary circuit never went down, batteries held up until power was restored in Wrightwood. The situation seems more stable now but the fire is still very unpredictable. I will update again if we think there is a threat to the primary circuit.

Speeds are normal.

Regards,

–Wes Zuber, CEO

Slower speeds tonight

The power to our primary feed is now out and we are running on battery backup power due to the Fires in Phelan and Wrightwood (Blue Cut Fire). It should last another couple of hours, but when that fails our primary circuit will go down and it will automatically switch over to our backup circuit. Our backup circuit is smaller and you will notice slower speeds. Please try to conserve bandwidth as many people will be checking for news on the Blue Cut Fire.

We will restore everything once we can gain access to the sites and restore power.

Regards,

–Wes Zuber, CEO

Now accepting agreements for section 4!

We are now accepting agreements for Section 4. Send in a request with your name and physical address (not your PO Box) to fiber@uia.net.
If you don’t get an agreement within a couple of days give us a call at 760-530-4872.
Once we get back a signed agreement we will be out to survey your house. You don’t need to be home for this part. We will call and schedule with you for installation.

I want to thank everyone in Helendale for their patience and understanding and the kind words to the crew as we complete our construction. We know that any construction like this can be disruptive and annoying.

We are still splicing in section 4 but it is going well. Installs will be done after the 15th.

Sincerely,

Wes Zuber, CEO Ultimate Internet Access, Inc

Now accepting agreements for Section 3!

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We are now accepting agreements for Section 3. Send in a request with your name and physical address (not your PO Box) to fiber@uia.net.
If you don’t get an agreement within a couple of days give us a call at 760-530-4872.
Once we get back a signed agreement we will be out to survey your house. You don’t need to be home for this part. We will call and schedule with you for installation.

I want to thank everyone in Helendale (and especially section 3!) for their patience and understanding and the kind words to the crew as we complete our construction. We know that any construction like this can be disruptive and annoying. We will be doing some clean up in Section 3 most of next week and then things should return to normal.

Sincerely,

Wes Zuber, CEO Ultimate Internet Access, Inc